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Returns & Exchanges

Policy

We understand online shopping can be tricky at times, it may not be 100% what you were expecting every time. Most items purchased online can be returned for an exchange, credit or refund provided they meet all return requirements. 

Items purchased online have 14 days to be returned with proof of purchase. Returned items must be in un-worn, new condition with all original tags attached. Footwear must be returned in original shoe box which is in a re-sellable condition. Any item that does not meet the above requirements may not be eligible for a return.

Full price items may be returned for a refund, online credit or exchange for another style, size or colour. 

All clearance and limited edition sales are final and are not eligible to be returned for an exchange, credit or refund, unless deemed faulty. 

All customised items are not eligible to be returned for an exchange, credit or refund, unless deemed faulty.

If you believe your item has been received faulty, or is faulty after use, please contact us immediately at shop@badminton.org.nz. Please attach proof of purchase as well as images highlighting the area you believe the fault lies. Once received we will make an initial assessment and get in touch with you regarding next steps. Based on the initial assessment we may require to have the item sent back to the supplier, but we will communicate this with you as soon as possible. While we aim to provide a solution for faulty returns as quickly as possible, the assessment process may take a week or two to be completed. Once an item is deemed faulty we are able to provide a full refund, credit or replacement if we have the item available. Please note an item may be returned to you by courier if it is not deemed faulty. 

How to Return Your Order

To return your order please contact us at shop@badminton.org.nz.

Returns must be sent back to our Returns Warehouse. Please note we do not cover return shipping costs.

You will be notified by email once your request has been actioned. We recommend using a track and trace delivery option as we are not liable for any returns lost in transit that haven't been tracked.